Refund policy
Our Approach
Every piece is inspected before it is packed. Because we ship internationally, returned parcels take weeks to travel both ways, so our policy is built around solving the problem directly rather than moving stock back and forth.
Damaged in Transit
If your item arrives damaged, contact us within 14 days of delivery with your order number and clear photos of both the item and the packaging. Once confirmed we will send a replacement of the same item, or issue store credit if the item is out of stock.
Wrong Item Received
If you receive an item you did not order, contact us within 14 days of delivery with a photo. We will send the correct item and tell you what to do with the one you received.
Not Covered
Because these are metal everyday-carry pieces that are handled constantly, the following are not eligible for return or replacement:
- Change of mind, or ordering the wrong material, colour or size.
- Items that have been carried, used, disassembled or modified.
- Surface marks, pocket wear, or natural patina. Copper, brass and purple-copper finishes are meant to change colour with handling, and sandblasted finishes show wear differently to polished ones. This is characteristic of the material, not a defect.
- Spare parts, springs, beads, PTFE stickers and other consumables once opened or installed.
- Requests made more than 14 days after delivery.
Order Cancellation
Orders can be cancelled in full before they are dispatched. Email us as soon as possible with your order number. Once a parcel has been handed to the carrier it can no longer be cancelled.
How to Contact Us
Email diniusrolph9735@hotmail.com with your order number, a short description and photos if the issue is physical damage. We reply within 1-2 business days.